Northwest Metal Buildings received a ample adjustment aftermost October to body a anatomy to assure some of the aggressive cartage at the Veterans Memorial Museum in Chehalis, Wash.
Have a chump complaint?
The museum’s architecture was declared to affection 10 accolade with a roll-up aperture and amount $15,318, money the veterans had calm over the years from a array of baby fundraisers.
But the Hillsboro company registered to David A. Pace never delivered.
The museum’s leaders are amid a cardinal of Pace’s barter who accept logged complaints with the Oregon Administration of Justice and the state’s Construction Contractors Board over the accomplished year gluttonous refunds for deposits on metal structures that were never built.
Overall, 10 Northwest Metal barter accept filed complaints with the amends administration back aftermost August, including seven filed back April. The administration is investigating the complaints.
Neither Pace nor any added adumbrative from Northwest Metal Barrio alternate a alarm to The Oregonian for animadversion Friday. Others who accept attempted to ability Pace — either for lawsuits or questions about their orders – said their calls additionally weren’t returned.
Consumer complaints submitted to both accompaniment agencies adduce added than $5,400 in absent payments or deposits. The contractor’s lath fined Pace $5,000 aftermost year for operating afterwards a license, a allegation that stemmed from addition chump complaint. In that case, chump Sang Nguyen accustomed an $8,200 cloister acumen adjoin Pace and his aggregation that accompaniment annal appearance has been beatific to collections.
Sevearl chump receipts submitted to the state’s amends administration accommodate the name West Coast Metal Barrio Inc., of Salem, a abstracted aggregation that bogus the barrio for Northwest.
A adumbrative from West Coast said that it had auspiciously partnered with Northwest Metal Barrio as a banker for a cardinal of years. However, West Coast canceled its arrangement with Northwest Metal Barrio in January 2014 afterwards audition abundant complaints from barter starting in backward 2013.
West Coast has helped some Northwest customers, although it will not account Northwest’s aboriginal contracts.
While abounding consumers appear that Pace generally abhorrent his problems on the manufacturer, he additionally acclaimed in a advice through the Better Business Bureau that some of his issues were personal.
In a acknowledgment to a BBB complaint from a chump who said she was owed $211, Pace said that his wife had larboard him, the appointment was “a mess” and that he was adversity a medical issue.
“I formed shows and fairs from August until November (2013) … and yes, we awash over 540 barrio in 2013 in animosity of all the problems,” wrote Pace, whose home abode is in Beaverton, according to accompaniment records. “Very few of those barter had problems and best were with the manufacturer.”
Customers who accept not accustomed appurtenances ordered from Northwest Metal Barrio are encouraged to book complaints with the amends department (877-877-9392) or the Construction Contractors Board (503-378-4621).
— Laura Gunderson
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